I am an owner and a board member. Like all property managers Star Property (Dianna) have positive and negative. They have always been available to the board for advise. They have always handled any emergency that has come up. They are wonderful in a crises. We had a massive water leak in our mechanical room January 2 of this year requiring an insurance claim. Boilers, chiller, holding tanks, etc have all had to be replaced. The claim is still ongoing. Dianna has been on top of everything getting the best possible outcome for us. She has been making changes in her office during the past year causing some disruption in service. I would have no problem recommending Star Management